Contact Center Supervisor

The Call Center Supervisor is primarily responsible for supervising call center operations and activities while assisting with the development and implementation of procedures pertinent to the effective and efficient operation of the Contact Center. Responsibilities: Monitor the performance of Consumer Services Specialists (CSSs) and provide feedback and education to staff to meet and exceed individual goals. Compose and deliver monthly, annual, and as needed performance reviews with CSSs. Maintain up-to-date knowledge of all Contact Center programs and systems as well as the Contact Center performance requirements and Corporate/Project policy and procedures. This includes but is not limited to Marketplace General Information, Web Chat, Co-browse, and Application Processing including

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