Call Center Representative - Second Shift

The Base Agent is expected to be proficient in one core grouping of similar contact types, providing a consistently high level of customer-centric support. An individual in this role is expected to continue learning, developing, and building on the foundational skill set of a Lowe’s Contact Center Agent, and must be receptive to regular feedback to hone skills and enhance performance. An individual in this role must work within established parameters (e.g., quality and productivity metrics), while quickly and efficiently providing excellent customer service in real time. In order to accomplish this work, this Agent must have basic knowledge of computer systems, customer service skills, basic reading and comprehension skills, and the ability to adapt to frequent change. An individual in thi

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